There may be a couple of reasons why your device is not connecting to your Wi-Fi:
- Check that there is no space after your Wi-Fi name, as autofill tends to do this sometimes.
- Check that your Wi-Fi credentials have been entered correctly. Both the network name and password are case sensitive!
- Try moving closer to your Wi-Fi router to get a stronger connection.
- Make sure you are using the most updated version of the app! The app updates automatically, but you can check the version number by going to Settings > Account (at the bottom of the screen).
- The most up to date versions of the app are (as of July 2, 2021):
- iOS – 1.0.25
- Android – 1.0.25
- You can update your app via your app store.
- The most up to date versions of the app are (as of July 2, 2021):
- Make sure your Wi-Fi signal is set to broadcast SSID as the device cannot connect hidden networks.
- Check that you are connecting to 2.4GHz network and that your 2.4GHz SSID is different from your 5GHz SSID. Some Internet Service Providers enable band steering, which gives your 2.4GHz and 5GHz networks the same SSID. This needs to be disabled in order for the device to connect to your Wi-Fi. You can disable this by going to your Wi-Fi router admin settings (your login information will be on your router).
- Please note: Various providers have different terms for band steering (e.g., smart steering) and you will have to reach out to your specific provider for further information as the steps vary per router.