Our return policy applies only to the AVA Byte Device and any accessories. Pods are covered under a separate warranty here.
We're confident that you'll love your Byte but if you are not satisfied for any reason, we will accept returns for products ordered from AVA Technologies Inc. within 60 days of receipt for a full refund, minus a $50 restocking fee, provided the Byte is returned in its original packaging, with all of its original parts. Proof of purchase (order number or email confirming purchase) is also required.
Please fill out this form or contact us at firstname.lastname@example.org for a prepaid return shipping label. Any refunds will be processed once the device has been received and checked by our team. The refund can be issued only to the account to which it was originally charged.
We do not refund the shipping fee charged at the time of checkout or any fees previously charged. Any and all relevant return fees will be deducted from the total refund amount.
If you have received a defective device, we will replace it for you! Please see our Warranty information.
Gardens through resellers, retail partners, or other websites are ineligible for a refund through us. Please consult their returns policies for further information.