The pod packs are neither refundable nor exchangeable unless there is a fulfillment error or the pod pack is received in poor condition/damaged. However, we do offer a 100% germination guarantee.
In the event that you are unhappy with any part of your pod pack, contact us at email@example.com within three (3) days of the date you received the unsatisfactory item. If related to the condition of a pod pack, we will send you a replacement pod pack. We reserve the right, however, to require either the physical return of an unsatisfactory item, or a photograph of such, before any replacement pod packs are sent.