We will accept exchanges for devices ordered from AVA Technologies Inc. within 60 days of receipt, provided the Byte is returned in its original packaging, with all of its original parts. If you would like to exchange your device, please complete this form. Proof of purchase (order number or email confirming purchase) is also required and reason for exchange. Our Customer Support Team will provide you with a prepaid shipping label.
We will charge a $50 restocking fee for exchanges.
Please note that pod packs cannot be exchanged unless there has been a fulfillment error or the pod pack is in poor condition/damaged upon receipt.