All Byte devices must be returned in the original box as we cannot guarantee that the provided pre-paid return label will cover the cost on alternative packaging materials. If you do not have the original box, you can purchase a replacement for $25. Please contact our Customer Support team at email@example.com for assistance or fill out this form.
If you do not return your Byte in its original packaging, you will incur an additional $25 restocking fee, and you will not be reimbursed for return shipping fees. We cannot be responsible for any damages that may occur during shipping if the device is not returned in its original packaging.